Email us

Order gone wrong? Hair arrived and you need to know which shade goes with what? Just want to tell us your extensions are doing numbers on TikTok? Same address for all of it.

Email info@clada.uk and a real person reads it, same day, usually within a few hours. No tickets, no queue number, no bot pretending to be Hannah from customer service.

Or find us on Instagram and TikTok @clada.uk. DMs are open for shade matching, general chat, or if you just want to show us your hair.

What to include

• Your order number, if it's about an order
• A photo, if something's wrong with the product (saves a few back-and-forths)
• What you actually want to happen (refund, replacement, advice, etc.)

Even if it's a bit your fault

Wine on the wefts, dog got hold of the box, left it on the radiator and now it's basically a helmet. Whatever it is, email us anyway. No judgment, no "well actually, per our policy". We can't promise a fix every time, but we'd rather try than have you write us off over something silly.